What ever happened to “the customers always right” and consumer loyalty from companies. Businesses used to value their clients and provide incentives for them to stay. Now, it seems that companies are more concerned with the bottom line than customer retention.
Providing new services to customers is important, but when those services infringe upon the current services I have a problem with that. I know you are wondering, “Where is all of this angst coming from?” My mobile phone company, in an effort to provide a new service, took away an important feature on my plan without informing me. They said it was a “gliche” in the system that they only seemed to discover six months into my use of the plan.
Basically, I use my blackberry as a modem in addition to all the other things you can do with a blackberry. The irony of this situation is I have an “everything plan” that seems to include everything but my mobile broadband access. The technical question here is how does an everything plan, on a blackberry, include unlimited email, internet, texting and phone but somehow exclude unlimited mobile broadband “phone-as-modem access. The mobile broadband phone-as-modem uses the “unlimited” phone line! If you are familiar with how blackberrys function this argument will make complete sense.
This company’s “Simply Everything” plan should be changed to the “Excludes Something” plan or the “Simply Everything but Broadband” plan. Apparently when this company added the “call to any mobile phone” upgrade they took away the service I valued the most! Although I will not mention the company, I will say that I am going to sprint to their competitors and maybe next I will tell you if they have a better plan!
